Our aim to supply high quality goods to you at the time that you specify. We want you to be totally satisfied with the goods we provide and the service we provide to get the goods to you.
If you are not satisfied then we would like to know about it. Please contact us at info@debrachigwell.co.uk
How to get in touch with us if you have a complaint or a faulty or defective product
You can contact us in the following ways:
- by phone on 020-8500-2913
- by e-mail at info@debrachigwell.co.uk
We may need to speak to you on the telephone, so when you contact us with your complaint or issue please let us know on which days and/or times it is to convenient to telephone you.
1 Returning goods
The following is our policy where you wish return goods in a variety of circumstances. Please take a moment to read through it.
1.1 When you contact us you may find it useful to have to hand the following information:
1.2 The invoice or delivery note for the goods;
1.3 if you do not have this information, your order number for the goods you ordered,
the date of your order;
2 Step 1--Starting the returns procedures
If you wish to return any goods you have purchased from us please contact us by email
at info@debrachigwell.co.uk or by phone 020-8500-2913 and we will provide you with
the returns reference number you will need to quote when returning the Goods to us.
3 Step 2--Returning the goods
Points to note:
3.1 Pack the goods in the original packaging and/or containers in an adequate and
safe manner;
3.2 All goods to be returned are to be addressed to:
Debra,
185 High Road,
Chigwell, Essex
IG7 6NU
4 Reasons for return
If you notice that the goods, on arrival:
4.1 are faulty; or
4.2 are damaged; or
4.3 are not what you ordered; or
4.4 there are some of the goods or part of the goods missing,
you should either not accept them from the courier or sign the delivery note to indicate
the nature of the problem. You should contact us as soon as you become aware of
the problem, not more than 3 working days after delivery to let us know of the problem
On receiving the goods back we may either replace, repair or provide other assistance
depending on the circumstances according to our terms and conditions
We do not offer refunds but store credits depending on the circumstances.
4.5 Postage of returns are at your cost, and must be posted via a tracked and insured
courier, we recommend Royal Mail (Special Delivery). If the return is due to a fault or
error on our behalf we will cover this cost
5 An important exception to the above
Our returns policy does not cover goods which are faulty or damaged when the fault or
damage is caused by you. This cover situations where you
have not followed the instructions for use, have misused the goods,
neglected or not taken proper care of the goods, and so on.
